FAQ

 

Shipping

When will my order ship? (Domestic and International)
Orders containing New Releases that are submitted in advance (Wednesday through Tuesday evening) for Wednesday new releases are generally shipped Wednesday (the day the books are released). Orders usually ship within 2-3 business days (excluding weekends and holidays). These are estimated timeframes and can be affected by inclement weather, sales, holidays, or increased order volume. Please note that problems relating to credit card status or billing information provided by the customer can delay shipping.

What are your shipping methods? (Domestic)
During checkout, you will be given the option to choose your shipping method. All domestic orders are often shipped within 24-48 hours (excluding weekends and holidays). 

EXCEPTION: New releases ordered in advance will be shipped on Wednesday (new release day). Please note that problems relating to credit card status or billing information provided by the customer can delay shipping.

Shipping Method- You always have a choice while placing an order to choose any of the shipping methods we offer. Economy Mail is the least expensive, but if you’re looking for more secure methods or faster methods of shipping you can always choose: UPS Ground, USPS Ground Advantage, USPS Priority Mail, FedEx, or any of the other shipping methods we offer.

For Customers Selecting UPS – UPS does NOT deliver to PO Boxes, so make sure you're not requesting your shipment goes to one.

What is your return policy? If you're not happy with your purchase let us know within a week and we'll work to get you a different product, store credit, or even a refund

What should I do if my order is lost, stolen, or damaged? Please contact us right away so we can get to work on taking the appropriate response

How can I track my order? You can use the tracking number that we give you and go to the carriers website to check or we have a handy tracking tool right on our website. 

When can I expect my preorder to arrive? As much as we try, the street dates that are given to us can change for any reason. When your preordered items comes in, we'll send you a heads-up, pack it up, send it on it's way and you'll the tracking number. 

What payment methods do you accept? Wow. More like what kind DON'T we accept. Credit & debit cars, Apple Pay, Shop pay, Venom, and more. There's like seriously nothing we don't take. I might even be persuaded to trade for snickerdoodles. Or cake. 

Is the free shipping really free? Qualifying domestic orders of over $90.00 can be shipped free by USPS Economy. Free shipping applies to all domestic orders that are composed only of comic books, graphic novels, books, magazines, and back issues that exceed $89.00 and are being shipped within the 48 Continental United States—simply select the free ECONOMY MAIL shipping option during checkout.

Orders that include statues, toys, apparel, or other merchandise cannot be shipped for free.

If you have any other questions, pop on over to our contact us page or give us a call at (715) 303-4526